Privacy Policy

Effective date: December 25, 2025
Website: Embroidery.cat (“we,” “us,” “our”)

1) What this policy covers

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit or use Embroidery.cat, including purchases and downloads.

2) Information we collect

A. Information you provide

  • Contact details: name, email address, phone number (if provided)

  • Account details: login credentials and preferences (if you create an account)

  • Order details: billing/shipping information, items purchased (we do not store full payment card numbers)

  • Messages: information you send through forms, email, reviews, or support requests

B. Information collected automatically

  • Device & usage data: IP address, browser type, pages viewed, time spent, referring URLs

  • Cookies & similar tech: used for site functionality, preferences, analytics, and (if enabled) advertising

3) How we use your information

We use your information to:

  • Provide and operate the website

  • Process orders, deliver downloads, and send order confirmations

  • Create and manage accounts (if applicable)

  • Respond to customer support requests

  • Improve site performance, content, and user experience

  • Prevent fraud, abuse, and security incidents

  • Send marketing emails only if you opt in (unsubscribe anytime)

  • Comply with legal obligations

4) Legal bases (GDPR-friendly)

If you are in the EEA/UK, we process personal data under:

  • Contract (fulfilling orders and delivering products)

  • Legitimate interests (operating, improving, and securing our services)

  • Consent (marketing emails and certain cookies where required)

  • Legal obligation (tax/accounting/compliance)

5) Cookies

We use cookies for:

  • Essential (security, core site features)

  • Preferences (remember settings)

  • Analytics (site usage measurement)

  • Marketing (only if enabled)

You can manage cookies through your browser settings and any cookie preferences tool we provide.

6) How we share information

We may share information with trusted providers as needed, such as:

  • Payment processors (to process payments)

  • Hosting/store platform providers

  • Email service providers (transactional and opt-in marketing emails)

  • Analytics providers

  • Download delivery providers (if used)

  • Legal/compliance if required by law or to protect rights/safety

We do not sell your personal information.

7) International data transfers

If data is transferred internationally, we use reasonable safeguards to protect it.

8) Data retention

We keep personal information only as long as necessary for:

  • Fulfilling orders and providing services

  • Legal, tax, accounting, and reporting needs

  • Security, fraud prevention, and dispute resolution

9) Your privacy rights

Depending on your location, you may have rights to:

  • Access, correct, or delete personal data

  • Object to processing or request restriction

  • Request data portability

  • Withdraw consent (where applicable)

  • Opt out of marketing at any time

To exercise rights, contact: privacy@embroidery.cat

10) Children’s privacy

Embroidery.cat is not intended for children under 13. We do not knowingly collect personal data from children.

11) Security

We use reasonable safeguards to protect personal information. No system is 100% secure.

12) Changes to this policy

We may update this policy from time to time. The “Effective date” reflects the latest version.

13) Contact

Embroidery Cat LLC
1201 Market Street, Suite 200
Wilmington, DE 19801, USA
Email: privacy@embroidery.cat